Frequently asked questions (FAQ)
Getting started
How do I access my course after purchase?
You’ll receive an email confirmation. You can also log into the Academy and find the course on your profile page. Once enrolled, you can access revealed course content directly from the course page.
Which tools/platforms will be used for my course?
It depends on the product. Typically: the Academy platform for self-study content, a webinar platform for live sessions (if included), and a collaboration tool for exercises (if included). The course page lists what’s required.
I didn’t receive the order confirmation or access email — what should I do?
Contact us and we’ll help:
• Email: info@corprevac.com
• Use the contact form on the website
• Call us using the phone number in the page footer
• Email: info@corprevac.com
• Use the contact form on the website
• Call us using the phone number in the page footer
How do I contact support?
Email: info@corprevac.com
Phone: +45 7174 4457
Phone: +45 7174 4457
Access & course format
How long do I have access to the course?
Access periods can vary by product and are shown on the course page. Some content is available for a defined period; other content may have longer access. The general rule is 12 months from your purchase.
If a course includes third-party licensed content, access may follow the partner’s licensing model.
If a course includes third-party licensed content, access may follow the partner’s licensing model.
What is “Premium Content”?
Premium Content is content or features only available to paying customers, such as selected communities, tools, templates, or tests, depending on the product.
Some premium content is available to all paying users - across products - and is clearly markeds as such.
Some premium content is available to all paying users - across products - and is clearly markeds as such.
Am I signing up for a subscription?
Unless the product page explicitly says it’s a subscription, courses are one-time purchases with the access period stated on the product page.
Why is the community behind a paywall?
Because it requires moderation, support, platform costs, and ongoing upkeep. Keeping it paid helps maintain quality and continuity.
Pricing, VAT & invoices
Do prices include VAT/taxes?
Yes. Prices shown on the website include VAT/taxes. For EU customers, the VAT portion depends on your country of residence, but your total price is the amount shown on the product page. For EEA (non-EU) and non-EU/EEA customers, availability and tax handling can vary—please contact us at info@corprevac.com before ordering.
Can I get an invoice/receipt — and where do I find it?
Yes. You’ll receive a receipt/invoice by email when you enrol. You can also find it in your account:
1. Log in to the Academy (corprevac.com)
2. Go to your profile/account page
3. Open Payment History (or the “payments/orders” section)
If you need a re-issued invoice, contact us and we can generate a copy on request.
1. Log in to the Academy (corprevac.com)
2. Go to your profile/account page
3. Open Payment History (or the “payments/orders” section)
If you need a re-issued invoice, contact us and we can generate a copy on request.
Why do you need my home address for a digital product?
EU VAT rules require us to determine your country of residence to apply the correct VAT treatment and issue proper receipts/invoices.
EU business purchase (reverse charge) — how does that work?
If you are an EU business customer and qualify for VAT-exempt invoicing (reverse charge), contact us. We normally handle this via bank transfer after verifying company and VAT details. In some cases, we may accept other payment methods after verification, contact us and we’ll advise the best option.
Which payment methods do you accept?
We support many common payment methods. The current list is shown in the website footer. At the moment, we accept: Visa, Mastercard, American Express, Discover, JCB, Diners Club, iDEAL, Przelewy24, Bancontact, PayPal, and Google Pay.
My payment failed / I was charged but didn’t get access, what do I do?
Contact us immediately and have your transaction details ready:
Phone: +45 7174 4457
Email: info@corprevac.com
Phone: +45 7174 4457
Email: info@corprevac.com
Technical requirements
What are the technical requirements for self-study courses?
A modern browser, stable internet, and audio capability are usually enough. We recommend using an up-to-date version of Chrome, Edge, Safari, or Firefox.
Can I use a phone or tablet?
For self-study, often yes (though a desktop/laptop is usually better for templates and exercises). For live sessions, it depends on the platform and the course format. For online proctored exams, phones/tablets are typically not supported, always check the exam provider’s requirements.
What are the technical requirements for live online sessions?
You’ll typically need a stable internet connection, a headset/microphone, and (preferably) a webcam. If a specific webinar tool is used, the course page will note any extra requirements.
Can I use a company-managed laptop (restricted permissions) for training or exams?
For most learning activities, a company laptop is often fine. For online proctored exams, it probably won’t work if you cannot install required software or change required security permissions. We recommend using a device where you have admin rights and can pass the exam provider’s system checks. See more on the course page.
What are the technical requirements for live group exercises/collaboration?
Some courses use collaboration tools (for example digital whiteboards). These often work best on a laptop/desktop with a modern browser.
Do you provide accessibility support (captions, transcripts, accommodations)?
We currently have limited built-in accessibility support. If you have special requirements, contact us and we’ll do what we reasonably can to accommodate you. Please note that some third-party tools (and especially proctored exam systems) may be difficult to use for people with limited vision or motor abilities, and we cannot fully control those tools.
Live sessions, recordings & privacy
Are live sessions recorded; and can I rely on recordings if I miss a session?
Some live sessions may be recorded if stated on the product page, but recordings are not guaranteed. Live participation is what we guarantee for live online training. If a recording is missing and it matters for your course, we will, where feasible, offer a reasonable alternative (for example access to a similar session, a transfer, or substitute learning).
Will other participants see my name onlilne and in recordings?
Yes. In live online sessions and collaboration tools, your name will be visible to other participants. If a session is recorded (where offered), your name and contributions may also appear in the recording.
Can I download videos/slides/templates for offline use?
Most course content is intended to be accessed online inside the Academy and is not directly downloadable, depending on the course licensing. The important companion documents are always included. If downloadable materials are included (for example templates/tools), it will be clearly stated on the course page.
I have technical issues during a live course session, what should I do right now?
Call us during the session: +45 7174 4457
Refunds & certification exams
I have technical issues during a third-party exam - what should I do right now?
Our examination partners all have technical support standing by to help you, Please contact or chat with them directly; calling us just increases the response time.
Can I get my money back after buying the course?
It depends on what you bought and whether you started using it (we follow EU rules):
- Self-study / on-demand access: You get access right away. We can refund until you start actual usage.
- Live online courses: Once training has started, it is generally non-refundable (including no-shows). Where feasible, we may offer alternatives such as rebooking, transfer to another cohort, or substitute learning.
- Third-party items (for example exam vouchers): These may have special limits—see below.
What are the technical requirements for online proctored exams?
Proctored exams typically require a compatible computer, stable internet, and the ability to install software and enable permissions (camera/microphone/screen sharing). Always check the exam provider’s system requirements early, especially if you use a company-managed device, which gererally can create problems, since they require installation of downloaded software.
How long do refunds take?
It depends on your chosen payment method and bank. In most cases, refunds show up within 5–10 business days. Sometimes it takes longer (occasionally up to 30 days) due to bank processing. If you haven’t seen the refund after 10 business days, contact your bank and/or contact us and we’ll help.
Can I get a refund if I fail a third-party certification exam?
No. Exam outcomes depend on your preparation and the exam provider’s assessment rules, not just course participation.
Our own courses have no limit on retakes.
Our own courses have no limit on retakes.
If my course includes a third-party exam voucher, what refund rules apply?
Some courses include third-party items such as exam vouchers. Those items are controlled by the exam provider and may have their own expiry and booking rules. If a voucher has been issued or activated, it may not be reversible, and we may not be able to refund that part. If a refund is approved, we refund what we received for the order, minus non-recoverable external fees or costs.
Can I extend the validity of an third-party exam voucher?
Voucher validity, extensions, and renewal rules are set by the exam provider. We’ll help you with documentation and information we have, but we cannot decide the provider’s rules.
Are your certifications recognized?
It depends on the course. Some courses provide our own certificate of completion and/or a certification exam. Others include third-party certifications where recognition depends on the certification provider and market context. The course page will state what credential is included.
What can I do to improve my chance of passing the exam?
Follow the course plan, complete mandatory exercises, and use any practice questions provided. Also review the exam provider’s candidate guidance and system checks well before exam day.
Payment methods available
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