Terms and Conditions

Last updated: 2nd January 2026.

 

1. About these Terms

1.1 Who we are. This website and Academy are operated by New Media Crew ApS. (“we”, “us”, “our”). You can contact us at info@corprevac.com. Our registered address is Sortemosevej 215 2730 Herlev Denmark.

1.2 What these Terms cover. These Terms and Conditions apply to (a) your use of corprevac.com and any related subdomains; and (b) the purchase and use of our training services, including self‑study and streamed content, live online training, blended training, on‑site training, 1:1 coaching, recordings (where offered), and any customer‑only areas such as the community, tools, templates, quizzes, and tests (“Services”).

1.3 When you accept them. By using the website, creating an account, or purchasing/accessing any Service, you agree to these Terms. If you do not agree, you should stop using the website and Services.

1.4 Service‑specific information on product pages. Some Services have service‑specific information shown on the relevant product page (for example what is included, access period, mandatory tools, scheduling rules, exam voucher details, and special conditions). That service‑specific information forms part of the contract for that specific Service. If it conflicts with these Terms, the service‑specific information prevails for that specific Service.

1.5 How a contract is formed. Information on the website is not a binding offer. When you place an order, you make an offer to buy. A binding contract is formed only when we send you an order confirmation email stating that your order has been accepted.

2. Definitions

To keep these Terms readable, we use a few defined words. When we use a defined word, it has the meaning below.

• Academy: the training environment and customer areas made available by New Media Crew ApS. through the Website and/or other delivery channels we use from time to time, such as live webinar platforms, collaboration tools, mobile or desktop apps, and similar services used to access or support Courses, community, tools, templates, and tests where offered.

• Account: the profile you create on the Website, including the details needed to access Services and (where relevant) purchase them.

• Course: a specific training product offered in the Academy (self‑study, live online, blended, on‑site, or 1:1 coaching).

• Content: all materials made available on or through the Website or Academy, including text, video, audio, slides, quizzes, templates, tools, and other learning assets.

• Digital Content: Content delivered online and not on a physical medium, such as streamed video, online course activities, and downloadable files (where offered).

• Live Session / Live Online Training: real‑time teaching delivered online, including any related live group exercises where offered.

• Premium Content: Content or areas of the Website that are only available to paying customers (for example the community, selected tools, templates, and interactive tests/simulations).

• Services: the services we provide through the Website and Academy, including providing access to Courses, Digital Content, Live Sessions, and customer‑only areas (where included).

• Order: your request to purchase a Service. An Order becomes binding only when we send an order confirmation accepting it.

• Third‑party Provider / Third‑party Services: services provided by others that may be used as part of delivery (for example an LMS, webinar platform, collaboration tools, payment provider, or exam provider). Their own terms may apply to your use of their service.

• User / you: any person who accesses the Website and is not our employee acting in the course of employment.

• Website: corprevac.com and its subdomains, unless a subdomain has its own terms.

2.1 Interpretation. Headings are for convenience only and do not affect interpretation. If we say “including”, it means “including without limitation”.

3. Eligibility and age restrictions

3.1 Minimum age. You must be at least 18 years old to create an Account and purchase Services, unless we explicitly state otherwise for a specific Service.

3.2 If you are under 18. If you are under 18, you may only use the Website or Services if a parent or legal guardian creates the Account and accepts these Terms on your behalf, and is responsible for your use of the Services.

3.3 Accurate information. You confirm that the information you provide when creating an Account or placing an Order is accurate and kept up to date.

3.4 We may refuse service. We may refuse, suspend, or terminate access if we reasonably believe you do not meet the eligibility requirements or have provided inaccurate information.

4. Business customers

4.1 Consumer vs business. Some parts of these Terms apply differently depending on whether you are a consumer or acting for a business. A “consumer” is a natural person acting mainly outside their trade, business, craft, or profession. If you buy on behalf of an employer or other organisation, you are acting as a business customer.

4.2 Authority to buy. If you place an Order on behalf of a business, you confirm that you have authority to bind that business to these Terms and any applicable service‑specific information on the product page.

4.3 Invoicing and VAT information. Business customers must provide correct company and VAT details (where relevant). If required information is missing or incorrect, we may pause delivery until it is corrected.

4.4 Cancellation and refunds for business customers. Statutory consumer cancellation rights apply only to consumers. Business customers do not have a general right to cancel or obtain a refund unless mandatory law says otherwise. However, we may, at our sole discretion, agree to a cancellation or refund for a business customer as a goodwill gesture. Any such gesture is case‑by‑case, may be subject to conditions, and does not create a right for future Orders.

5. Accounts and security

5.1 Account required. To purchase Services or access customer‑only areas, you may need to create an Account. You must provide accurate information and keep it up to date.

5.2 Keep your login secure. You are responsible for all activity under your Account. Do not share your username or password.

5.3 Suspected misuse. If you believe your Account has been accessed without permission, contact us immediately at info@corprevac.com so we can help secure the Account.

5.4 Account closure. You may close your Account at any time. We may also suspend or terminate Accounts where necessary (for example for security, misuse, or non‑compliance with these Terms).

5.5 Unauthorised access and purchases.

(a) Tell us promptly. If you believe your Account has been compromised, or an Order was placed without your authorisation (for example due to stolen credentials or a man‑in‑the‑middle attack), you must notify us as soon as reasonably possible at info@corprevac.com and provide any relevant information we reasonably request to investigate.

(b) We will help. We will take reasonable steps to secure the Account and assess the claim in good faith. This can include temporarily suspending the Account, resetting access, and coordinating with our payment provider(s) or relevant third parties.

(c) Refund approach (good faith, net of non‑recoverable costs). If we reasonably determine that an Order was unauthorised, we may offer a refund or other remedy up to the amount actually received by us for that Order, minus any non‑recoverable external costs that we have already incurred because of the unauthorised Order (for example payment processing or transaction fees that are not refunded to us).

(d) Third‑party vouchers and services. Where an Order includes third‑party items that cannot be reversed once issued or activated (for example activated exam vouchers or access codes), those items may be non‑refundable. In that case, any refund (if offered) will exclude the value of the non‑reversible item(s).

(e) Your statutory rights are not affected. Nothing in this section limits any mandatory consumer rights you may have, or your rights to raise a payment dispute or chargeback through your bank or card provider where applicable.

6. Acceptable use and community rules

6.1 Use the Services respectfully and lawfully. You must use the Website, Academy, and any related delivery channels in a way that is lawful, respectful, and consistent with the purpose of professional training.

6.2 What you must not do. You must not:

(a) harass, threaten, or abuse others, or share unlawful, discriminatory, or hateful content;

(b) upload, share, or link to content that is unlawful or infringes someone else’s rights (including intellectual property or privacy rights);

(c) attempt to gain unauthorised access to accounts, systems, or content, or to bypass access controls;

(d) introduce malware, spam, or automated actions that disrupt the Services;

(e) copy, record, redistribute, publish, resell, or share access to Courses or Content except where we explicitly provide materials for download or export. Where downloads are provided (for example templates, checklists, or tools), you may download and use them for your own personal use and, if you are a business customer, for your organisation’s internal use. Any internal sharing must include clear attribution to New Media Crew ApS. and must keep any copyright notices intact. You must not share downloaded materials outside your organisation, upload them to public websites or repositories, or include them in external training or consulting deliverables without our written permission.

(f) use the Services to compete with us by copying course structures or materials for commercial training delivery.

6.3 Live sessions and collaboration spaces. Where we offer live webinars, group work, or community spaces, you must follow facilitator instructions and behave professionally. We may remove participants from a live session if their conduct materially disrupts learning for others.

6.4 Moderation and enforcement. We may remove content, restrict access, or suspend/terminate Accounts where we reasonably consider it necessary to protect other users, comply with law, or enforce these Terms. Where practical, we will act proportionately and notify you of the reason.

6.5 Reporting issues. If you see content or behaviour that breaches these rules, you can report it to info@corprevac.com.

7. Suspension and termination

7.1 We may suspend or restrict access. We may suspend, restrict, or terminate your access to the Website, Academy, or Services if we reasonably believe that you have materially breached these Terms or product page terms, your Account is being misused or compromised, this is necessary to protect other users/our systems/our legal rights, or we are required to do so by law or a competent authority.

7.2 Proportionate action. Where practical, we will choose proportionate measures (for example a temporary suspension or removal from a live session) before terminating an Account.

7.3 Notice. Where practical, we will notify you of the reason for the action and what you can do to resolve it, unless doing so would compromise security, investigations, or legal compliance.

7.4 Effect on access and fees. If we suspend or terminate access due to your breach, you may lose access to Courses, Live Sessions, and Digital Content already provided, and you are not entitled to a refund except where mandatory law requires otherwise.

7.5 You may stop using the Services. You may stop using the Services at any time. Closing your Account does not automatically entitle you to a refund, unless mandatory law or the product page terms for your Service say otherwise.

8. Intellectual property and licence to use course materials

8.1 Our rights. Unless we say otherwise, the Website, the Academy, and all Content are owned by New Media Crew ApS. or our licensors and are protected by intellectual property laws.

8.2 What you are allowed to do (licence). When you purchase or access a Service, we grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Content for your own learning purposes during your access period (and, where stated, after purchase).

8.3 Downloads and internal sharing (templates and tools). Where we explicitly provide materials for download or export, you may download and use them for personal use and, if you are a business customer, for your organisation’s internal use, in line with the attribution and “no external sharing” rule in section 6.2(e).

8.4 What you must not do. Except as permitted by these Terms or by mandatory law, you must not (a) copy, record, reproduce, publish, sell, resell, redistribute, or make the Content available to third parties; (b) share access credentials or allow others to access a Course through your Account; (c) use the Content to create or deliver competing training products; or (d) remove copyright notices, trademarks, or source references.

8.5 Third‑party content and brands. Some Courses, materials, exams, or vouchers may be designed, licensed, accredited, or provided by third parties. Third‑party names and logos are the property of their respective owners, and additional terms may apply to your use of third‑party content or services.

8.6 Permission requests. If you want to use Content in a way not covered by these Terms (for example external distribution, publication, or reuse in commercial training), you must obtain our written permission in advance by contacting info@corprevac.com.

8.7 No AI training / no text‑and‑data mining of our Content. You must not use any Content, in whole or in part, to train, fine‑tune, test, evaluate, benchmark, or otherwise develop any machine learning model or AI system (including large language models), or to build datasets for such purposes. Where EU law provides exceptions for text and data mining, we expressly reserve our rights to our Content to the extent permitted.

8.8 AI‑assisted creation and what is protected. Some Content may be created or edited using AI tools. Copyright protection generally depends on human creative input. Regardless of the legal classification of any particular element, your permitted use of our Content is governed by these Terms, including the restrictions on copying, redistribution, and AI training.

9. User submissions

9.1 What this covers. “User Submissions” means anything you post, upload, submit, or share through our community, collaboration tools, support channels, or other customer areas (for example questions, comments, files, and feedback).

9.2 You keep ownership. You retain any rights you have in your User Submissions.

9.3 Licence you grant us. When you submit User Submissions, you grant New Media Crew ApS. a non‑exclusive, worldwide, royalty‑free licence to use, host, store, reproduce, display, and communicate your User Submissions only as needed to operate, secure, moderate, and improve the Services, including responding to you and providing community features. This licence ends when you delete the Submission or close your Account, except that (a) copies may remain in backups for a limited period; and (b) we may retain records where necessary to comply with law, enforce these Terms, prevent fraud or abuse, or resolve disputes.

9.4 You are responsible for what you submit. You confirm that (a) you have the right to submit the material; (b) it does not infringe third‑party rights (including IP, confidentiality, or privacy); and (c) it is not unlawful, abusive, or misleading.

9.5 No confidential or sensitive personal data (unless necessary). Do not post confidential information, sensitive personal data, or third‑party personal data unless it is strictly necessary for support and you have a lawful basis to share it.

9.6 Moderation and removal. We may review, moderate, or remove User Submissions and may restrict access to community features where we reasonably consider it necessary to enforce these Terms, comply with law, or protect other users and our systems.

9.7 Feedback and suggestions. If you send us suggestions or feedback, we may use them to improve our Services without obligation to you (for example without payment), unless we agree otherwise in writing.

9.8 Testimonials and reviews. If you submit a testimonial, review, rating, or similar endorsement (“Testimonial”) through a survey, testimonial form, email, or other system we use: (a) you grant New Media Crew ApS. a non‑exclusive, worldwide, royalty‑free licence to use the Testimonial (in whole or in part) for marketing and informational purposes, including on corprevac.com, course landing pages, emails, social media, presentations, and sales materials; (b) we may display your name, job title, and organisation only if you provide them and it is lawful to do so, and we may instead display it anonymously or with initials if you prefer; (c) we may make minor edits for length or clarity as long as the meaning is not changed; (d) you confirm the Testimonial is truthful to the best of your knowledge and does not infringe third‑party rights; and (e) you can ask us to stop using a published Testimonial by contacting info@corprevac.com. We will remove it from future use within a reasonable time, but it may remain in materials already distributed (for example past newsletters or printed materials) and in cached/archived copies controlled by third parties.

10. Third‑party content, links, and platforms

10.1 Third‑party platforms we use to deliver training. We may use third‑party platforms and tools to deliver or support the Services (for example an LMS, webinar platform, collaboration tools, payment providers, and exam providers).

10.2 Their terms may apply. When you use a third‑party platform as part of the Services, you may also be subject to that third party’s own terms, acceptable‑use rules, and privacy practices. You are responsible for complying with those terms when using the third‑party platform.

10.3 Our responsibility vs third‑party responsibility. We are responsible for the Services we contractually provide. However, we do not control third‑party platforms, and we are not responsible for disruptions, changes, or faults in third‑party services that are outside our reasonable control. Where practical, we will assist you in good faith by providing guidance and workarounds, but we cannot guarantee that a third‑party service will be available at all times.

10.4 Third‑party exams and vouchers. If a Service includes third‑party exams or vouchers, those items may be subject to third‑party rules, including validity periods and technical requirements. Where a third‑party voucher or access code has been issued or activated and cannot be reversed, it may be non‑refundable.

10.5 Links to other websites. The Website may contain links to third‑party sites. Unless we explicitly say otherwise, those sites are not under our control. We do not endorse third‑party sites merely by linking to them, and we are not responsible for their content or availability.

10.6 Linking to our Website. You may link to corprevac.com provided the link is not misleading and does not imply endorsement, partnership, or affiliation without our written permission.

10.7 Required third‑party tools and outages. Some Services require third‑party tools. If a verified, temporary third‑party service outage prevents access to a mandatory part of the Service, we will use reasonable efforts to provide an alternative (for example rescheduling, providing a substitute access route, or extending access time). We are not obliged to resolve third‑party technical issues on your behalf, but we will assist with reasonable guidance and workarounds where feasible.

11. Services overview

11.1 What we provide. We provide professional training services, which may include (a) self‑study courses; (b) live online training; (c) blended offerings; (d) on‑site training delivered at a customer location, which may include online elements (for example quizzes, templates, downloads, and video content); and (e) 1:1 coaching delivered remotely (for example via Microsoft Teams, Zoom, or similar channels).

11.2 Premium Content and customer areas. Besides public website pages, some parts of the Academy are available only to paying customers (“Premium Content”), which may include a community, selected tools, templates, and interactive tests/simulations, as described on the relevant product pages.

11.3 No subscription by default. Unless we explicitly state otherwise for a specific Service, purchases are not subscriptions. Course access is governed by the access terms stated on the product page.

11.4 Our own courses vs third‑party courses. Some Courses are designed and delivered by New Media Crew ApS.. Other Courses and exam components may be designed, licensed, accredited, or delivered by third parties. Additional third‑party terms may apply to those elements.

11.5 What is included. What is included in a particular Service (for example number of live sessions, access to recordings, mandatory exercises, exam vouchers, coaching options) is described on the relevant product page.

11.6 Updates and improvements. We may update or improve the Website, Academy, and Content over time. We aim to keep Services consistent with their described purpose, but minor changes may occur. If a change materially reduces what you purchased, we will use reasonable efforts to provide an appropriate alternative.

11.7 Third‑party licensed content updates and new versions. Some Services may include content licensed from third parties. During your access period, licensed content may receive minor updates (for example corrections, clarifications, or small additions). Where permitted, we may make those minor updates available at no extra charge. From time to time, a third‑party partner may release a major new version or generation. Unless we explicitly state that a major new version is included, it may be offered as a separate product. Where feasible, we will try to offer an upgrade option on favourable terms, but we do not control the partner’s licensing model or commercial decisions.

11.8 Content updates due to subject matter or licensing partners. We may update course content (for example slides, templates, reading materials, or guidance) to reflect changes in the underlying subject matter (including changes in legislation or standards) or updates provided by licensing partners. Minor updates do not create a right to refunds. Major new versions are handled as described in section 11.7.

12. Technical requirements and your responsibility

12.1 Meeting requirements. You are responsible for ensuring that you meet the technical requirements for the Services (for example device, operating system, browser, internet connection, audio/video capability, and access to required third‑party tools where applicable). Any Service‑specific tool requirements are listed on the relevant product page.

12.2 Our support boundaries. We will, where feasible, provide basic guidance materials (for example tutorials or setup instructions) and reasonable troubleshooting steps.

12.3 What we are not responsible for. We are not responsible for issues caused by your device, network, security settings, corporate firewalls, VPNs, browser extensions, or third‑party accounts you control. Where appropriate, we may ask you to consult third‑party documentation or third‑party support as a last resort.

12.4 Third‑party exams may have additional requirements. Where a Service includes a third‑party exam, the exam provider may have its own technical requirements or restrictions (for example remote proctoring software, device permissions, and environment checks). You are responsible for ensuring you can meet those requirements, including using a device where you can install required software and adjust required settings. A company‑managed device may be unsuitable.

13. Territorial availability

13.1 Primary sales area (EU). Unless we explicitly state otherwise for a particular Service, our Services are offered to customers located in the European Union (EU).

13.2 EEA (non‑EU) customers. The European Economic Area (EEA) includes non‑EU countries. We may be able to sell to customers located in EEA countries outside the EU, but availability can depend on tax/VAT and other practical requirements. If you are located in an EEA country outside the EU, please contact us at info@corprevac.com before ordering so we can confirm whether we can support your purchase.

13.3 Outside EU/EEA. If you are located outside the EU/EEA, we may not be able to offer Services to you through the Website. Please contact us at info@corprevac.com and we will tell you what (if anything) we can offer.

13.4 On‑site training outside the EU/EEA. In some cases, we may be able to offer on‑site training outside the EU/EEA by separate agreement. This depends on practical, legal, and tax considerations (for example travel, local requirements, and invoicing). Please contact us to discuss.

13.5 Tax and compliance constraints. Where we sell outside the EU, VAT and similar local tax rules may require separate registrations or special schemes. We may therefore limit sales to certain locations, or accept Orders only after we confirm we can comply with local requirements.

13.6 Third‑party platform availability. You are responsible for ensuring that you can access any required third‑party platforms used for delivery and that it is lawful for you to purchase and use the Services in your location.

14. Pricing and taxes

14.1 Prices shown. Unless stated otherwise, the prices shown on corprevac.com are the final prices for the Service and include VAT/sales taxes.

14.2 VAT depends on your country of residence (EU). If you are located in the EU, we calculate the VAT portion based on your country of residence and show it on your receipt/invoice. Your total price remains the amount displayed on the product page.

14.3 Why we request address details. We may ask for address details to calculate the correct VAT treatment and issue a valid invoice, and where relevant, issue third‑party exam vouchers with the correct country settings.

14.4 Business purchases and VAT exemption (where applicable). If you are an EU‑based business that qualifies for VAT‑exempt invoicing, we may require payment by bank transfer and proof of business registration/VAT details. Please contact us at info@corprevac.com for an invoice and payment details.

14.5 Price changes. We may change prices from time to time. Any price change will not affect an Order once it has been accepted.

14.6 Pricing errors. If a price is displayed incorrectly due to an obvious error, we may cancel the Order and refund any payment received, or contact you to confirm whether you want to proceed at the correct price.

15. Payment terms

15.1 Payment methods. Available payment methods are shown at checkout. We currently use Stripe as a payment service provider and may change payment providers over time. We aim to use industry‑accepted payment providers that apply appropriate security and reliability controls.

15.2 Payment options may be limited. Even if a payment provider supports many payment methods, we may choose not to offer some options due to practical considerations (for example fraud risk, compliance checks, restrictions in cross‑border payments, or other operational constraints).

15.3 When payment is taken. Unless stated otherwise, payment is due at the time you place your Order. We do not have to provide access to the Service until payment has been received and the Order has been accepted.

15.4 Bank transfer for invoiced business purchases. For invoiced business purchases (including VAT‑exempt invoicing where applicable), we may require payment by bank transfer. Access is normally provided after we have received payment, unless we agree otherwise in writing.

15.5 International bank transfer costs (EU) for payments. If you choose an international bank transfer within the EU and your bank charges cross‑border transfer fees, we split the transaction cost 50/50 with you. To avoid unnecessary fees, you should select the payment option that shares fees equally (often labelled “shared costs” by banks). This applies to payments to us, not to refunds.

15.6 Failed or reversed payments. If a payment fails, is reversed, or is subject to a chargeback, we may suspend access to the Service until the issue is resolved. You remain responsible for any amounts due under the contract, subject to mandatory law.

15.7 Transaction fees and non‑recoverable costs (refund handling). If we agree to a refund in situations where external transaction costs are not returned to us (for example certain card processing fees), any refund may be reduced by those non‑recoverable costs, to the extent permitted by mandatory law.

15.8 Payment security. We do not store full payment card details. Payment processing is handled by our payment service provider(s) under their security standards.

16. Orders and contract formation

16.1 Website information is not a binding offer. Information on corprevac.com describes our Services but does not constitute a binding offer.

16.2 Order = offer. When you place an Order, you make an offer to purchase the Service.

16.3 Acceptance. A binding contract is formed only when we send you an order confirmation email stating that your Order has been accepted.

16.4 What the confirmation includes. The confirmation will typically include the Service purchased, the price paid (including VAT/taxes where applicable), and access or delivery instructions.

16.5 Right to refuse or cancel orders. We may refuse or cancel an Order before acceptance (or, in limited cases, after acceptance if necessary) for legitimate reasons such as suspected fraud, compliance concerns, incorrect pricing, or lack of availability. If we cancel, we will refund payments received for the cancelled item(s), subject to any non‑reversible third‑party items already issued/activated (for example exam vouchers).

17. Access and delivery

17.1 How access is provided. After your Order is accepted, we provide access to the Service in one or more of the following ways, depending on what you purchased: (a) access to the Academy through your Account; (b) joining instructions for live online sessions; (c) delivery of downloadable materials (where offered); (d) issuance of third‑party vouchers or access codes (where included); and/or (e) separate delivery arrangements for on‑site training or 1:1 coaching.

17.2 Access period. The access period for a specific Service (including access to recordings, if applicable) is stated on the relevant product page.

17.3 Start of delivery for digital content. For Digital Content and online services, delivery typically starts when we grant access to the Academy or otherwise make the content available to you (for example by providing access credentials or a direct access link).

17.4 Changes to access. We may update the way we provide access (for example platform or login method changes) for operational or security reasons. We will aim to ensure that you can continue to access what you purchased during your access period, subject to maintenance and third‑party service availability.

17.5 Recordings (where offered). (a) If recordings are offered for a Service, this will be stated on the product page. Recordings are an additional convenience and are not guaranteed. (b) You should not plan to miss live sessions on the assumption that you can watch a recording later. For live online Courses, we guarantee delivery of the content through the live sessions. (c) Recordings may be unavailable due to technical issues, third‑party limitations, or other practical constraints. (d) If a recording is missing for a session you attended or needed to attend, we will, where feasible, offer access to a similar session, a rebooking, or another reasonable alternative, without disproportionate cost. Recordings are not downloadable unless we explicitly state otherwise.

17.6 Non‑transferable access. Access to the Academy and Courses is personal (or, for business customers, granted to named users/participants) and may not be shared, resold, or transferred unless we explicitly agree otherwise in writing.

17.7 On‑site training logistics. For on‑site training, details such as location, dates, travel arrangements, and any venue requirements will be agreed separately in writing.

17.8 1:1 coaching logistics. For individual coaching sessions, scheduling, rescheduling, and cancellation rules will be communicated at booking and form part of the service‑specific information for that Service.

18. Live sessions logistics

18.1 Joining live sessions. Live session joining instructions and any preparation steps are provided after your Order is accepted and before the session starts. You are responsible for joining on time and ensuring you can access the required tools.

18.2 Professional conduct. You must behave respectfully and follow facilitator instructions. We may remove a participant from a live session if their conduct materially disrupts learning for others.

18.3 Participant visibility (names, profiles, and recordings). (a) For live online sessions and collaboration activities, participants will typically be able to see other participants’ names and, depending on the tool and your settings, profile images, chat messages, and similar identifiers. (b) Anonymous participation is not available for these activities. If you choose to participate, you accept that your name (and any identifier you provide in the tool) may be visible to other participants. (c) Where recordings are offered, your name, voice, chat messages, and contributions may appear in recordings.

18.4 Third‑party outages and mandatory elements. If a verified, temporary third‑party outage prevents access to a mandatory element, we will use reasonable efforts to provide an alternative (for example a make‑up session, access to an equivalent alternative, an extension of access time or deadlines, or a transfer to another cohort/session), without disproportionate cost.

18.5 Missed sessions. If you miss a session, any make‑up options (if offered) depend on the Service and availability.

19. Course availability and cohort rules

19.1 Availability. All Services are subject to availability. We may limit the number of seats in a cohort, the number of coaching slots, or access to specific course intakes.

19.2 Minimum and maximum participants (live cohorts). For live online cohorts and on‑site training, we may set a minimum and/or maximum number of participants. The minimum/maximum (if applicable) will be stated on the product page or communicated during booking.

19.3 If we cancel or reschedule. If we need to cancel or reschedule a live session, cohort, or on‑site training for reasons outside your control (for example instructor illness, insufficient enrolment, or platform unavailability), we will use reasonable efforts to offer an alternative date or transfer. If we cannot provide a reasonable alternative, we will refund the cancelled element, unless a non‑reversible third‑party item has already been issued/activated.

19.4 If you cannot attend a rescheduled date. If we reschedule and you cannot attend the replacement date, we may offer a transfer to another session/cohort (subject to availability) or a refund for the affected element, subject to the same non‑reversible third‑party item limits.

19.5 Changes to instructors and minor logistics. We may substitute instructors or make minor logistical changes (for example timings within the same day) without affecting the overall Service, provided the change does not materially reduce what you purchased.

19.6 Substitute content for mandatory exam‑related elements. If a mandatory training element for an exam‑aligned Service cannot be delivered as planned (for example a missed or cancelled session) and we cannot reasonably offer a recording, make‑up session, or transfer to another cohort within a reasonable time, we may provide an alternative way for you to cover the required learning objectives (for example equivalent learning materials or an alternative training format). We will use reasonable efforts to ensure the substitute is sufficient to cover the relevant objectives. If we cannot provide a reasonable substitute within a reasonable time, we may offer a refund for the affected element, subject to any non‑reversible third‑party items already issued/activated.

20. Exams and certification (where applicable)

20.1 Two types of credentials. Depending on the Service, you may receive (a) a course certificate issued by New Media Crew ApS. (for example via our learning platform); and/or (b) a third‑party certification (for example an exam delivered and assessed by an external certification partner).

20.2 Our course certificates. Where we issue our own course certificates (for example using LearnWorlds certification features), the certificate requirements and any assessment rules are described on the product page. Unless stated otherwise for a specific Service, retakes are not limited.

20.3 Third‑party exams and rules. Where a Service includes a third‑party certification exam, the exam provider sets the exam rules (for example identity checks, proctoring requirements, allowed materials, validity periods, retake rules, and pass criteria). You are responsible for complying with those rules.

20.4 Exam vouchers (resold) and provider responsibility. Where we resell an exam voucher or access code, we will provide the voucher and any information we have available. However, expiry, validity, extensions, renewals, booking rules, and the exam provider’s decisions are between you and the exam provider. We may assist in good faith by sharing relevant order details and helping you communicate with the provider, but we cannot decide the provider’s rules or outcomes.

20.5 Technical requirements and device restrictions. Exam providers may require you to install software, enable permissions, or pass system and environment checks. You are responsible for ensuring you can meet these requirements, including using a device where you can install required software and adjust required settings. A company‑managed device may be unsuitable.

20.6 Non‑reversible items and refunds. Where a third‑party voucher or access code has been issued or activated and cannot be reversed, it may be non‑refundable. This is in addition to any refund limits stated elsewhere in these Terms.

20.7 No guarantee of passing. We provide training designed to support your learning, but we do not guarantee that you will pass any exam or obtain any certification, as outcomes depend on your preparation and the exam provider’s assessment.

20.8 Why third‑party exam requirements can be strict. Third‑party certification partners often apply strict rules and controls (for example identity verification, proctoring, and technical checks) to protect the integrity and assurance level of the credential. These requirements are set by the provider, not by us.

20.9 If a mandatory exam‑aligned element cannot be delivered. If a mandatory training element for an exam‑aligned Service cannot be delivered as planned and we cannot reasonably offer a recording, make‑up session, or transfer to another cohort, we may provide substitute learning in line with section 19.6. If we cannot provide a reasonable substitute within a reasonable time, we may offer a refund for the affected element, subject to any non‑reversible third‑party items already issued/activated.

21. Cooling‑off, cancellation, and refunds

21.1 EU consumer right of withdrawal (14 days). If you are a consumer in the EU/EEA and you buy a Service online, you generally have a 14‑day right of withdrawal without giving a reason, subject to exceptions and conditions under mandatory consumer law.

21.2 Digital content and immediate access. If we provide Digital Content or online access during the withdrawal period, we may ask you to request immediate performance and acknowledge that you may lose your right of withdrawal for that Digital Content once delivery has begun, as permitted by mandatory law.

21.3 Live training starting during the withdrawal period. If you ask us to start delivering a service during the withdrawal period (for example a live cohort that starts within 14 days) and you then withdraw, we may charge a proportionate amount for what has been delivered up to the time of withdrawal, as permitted by mandatory consumer law.

21.4 After training has started; no‑shows. Outside mandatory consumer rights (or where the right of withdrawal has been lost under section 21.2), fees for live training that has started are generally non‑refundable, including for no‑shows, because delivery is time‑bound and resources are reserved. Where feasible, we may offer alternatives such as transfer/rebooking or substitute learning, but we are not required to do so where it would involve disproportionate cost or administration.

21.5 Third‑party vouchers and other non‑reversible items. If your purchase includes third‑party items that cannot be reversed once issued or activated (for example an activated exam voucher or access code), those items may be non‑refundable, even if other parts of the Service are refundable.

21.6 Refund method, timing, and non‑recoverable fees. If a refund is due, we will normally refund to the original payment method. Where external transaction costs are not returned to us (for example certain card processing fees), any refund may be reduced by those non‑recoverable costs to the extent permitted by mandatory law. Refund timing: once a refund is approved, we will process it without undue delay. However, the time it takes for the refunded amount to reach you depends on the payment method and banks/payment providers. Card refunds often take several business days. Some bank transfers can take longer and, in rare cases, may take weeks.

21.7 How to cancel or withdraw. To cancel or exercise a right of withdrawal, contact us at info@corprevac.com and include your name, the Service purchased, and your Order reference. You may use a clear statement such as: “I withdraw from the contract.”

21.8 If something is wrong with the digital service/content. If the Digital Content or digital service is not provided as agreed, you may have remedies under mandatory consumer law (typically first bringing it into conformity, then price reduction or termination in certain cases).

22. Changes, rescheduling, and substitutions

22.1 We may make changes. We may make changes to the Services where reasonably necessary (for example to improve delivery, reflect updates, address instructor availability, comply with law, respond to third‑party platform changes, or reflect updates to course content due to changes in subject matter or licensing partner materials).

22.2 Minor vs material changes. Minor changes (for example small adjustments to timing, instructor substitutions, or minor content updates) do not entitle you to a refund. If a change materially reduces what you purchased, we will use reasonable efforts to offer an appropriate alternative.

22.3 Rescheduling live elements. If we reschedule a live session or cohort, we will notify you as soon as reasonably possible and offer reasonable alternatives, subject to availability and without disproportionate cost.

22.4 Substituting mandatory exam‑aligned elements. Where an exam‑aligned mandatory element cannot be delivered and we cannot reasonably provide a recording, make‑up session, or transfer, we may provide substitute learning in line with section 19.6. If no reasonable substitute can be provided within a reasonable time, we may offer a refund for the affected element, subject to any non‑reversible third‑party items already issued/activated.

22.5 Platform changes. We may change delivery platforms (for example, webinar tools or collaboration tools) when reasonably necessary. In such cases, we will provide updated joining instructions and, where feasible, basic guidance materials.

23. Support and complaints

23.1 How to contact us. For support questions, access issues, or complaints, contact us at info@corprevac.com.

23.2 What to include. Please include (a) your name and the email used for your Account; (b) the Service/Course name; (c) your Order reference (if available); and (d) a short description of the issue (including screenshots or error messages where relevant).

23.3 Our response. We aim to respond within a reasonable time during normal business days. Complex issues (especially those involving third‑party providers or banks) may take longer to resolve.

23.4 Complaints process. If you have a complaint, we encourage you to contact us first so we can try to resolve it in good faith. If we cannot resolve the complaint, you may have the right to pursue other remedies under mandatory law.

24. Disclaimers

24.1 Training, not legal advice. Our Courses and Content are provided for educational and informational purposes. Unless we explicitly agree otherwise in writing, nothing we provide constitutes legal advice, and you should seek qualified professional advice for your specific situation.

24.2 No guarantee of outcomes. We aim to provide high‑quality training, but we do not guarantee particular outcomes (for example passing a third‑party exam, achieving a specific certification result, or achieving a specific business or compliance outcome). Your results depend on your effort, prior knowledge, and the context in which you apply the learning.

24.3 Information may change. Some subject matter may change over time (for example laws, guidance, standards, and best practices). We may update content as described in these Terms, but you remain responsible for ensuring that you use current information when making decisions.

24.4 Free content (if any). Any free materials or public information on the Website are provided “as available” and may be changed or removed at any time.

24.5 You are responsible for how you use the information. You are responsible for any decisions, actions, or omissions you make based on our Courses or Content. Our training is general and educational, and may not reflect your specific circumstances. You should not treat course materials as a substitute for professional advice (for example legal, medical, financial, tax, or safety advice). To the extent permitted by mandatory law, we are not liable for losses, penalties, or other outcomes resulting from your use of the information, including legal, health, business, or compliance outcomes.

25. Liability and limitation of liability

25.1 We do not limit liability where it would be unlawful. Nothing in these Terms excludes or limits our liability where doing so would be unlawful under mandatory law. In particular, we do not exclude or limit liability for death or personal injury caused by our act or omission.

25.2 Consumer statutory rights remain. If you are a consumer, you keep any mandatory statutory rights you have under applicable consumer law.

25.3 No liability for indirect loss. To the extent permitted by mandatory law, we are not liable for indirect or consequential losses, such as loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, or business interruption.

25.3A Application of course information. To the extent permitted by mandatory law, we are not liable for consequences arising from your use or application of information provided in the Courses or Content, including decisions you make or actions you take based on that information.

25.4 Cap on liability (to the extent permitted). To the extent permitted by mandatory law, our total aggregate liability to you arising out of or in connection with the Services is limited to the amount you paid to us for the relevant Service (or, if the claim relates to multiple Services, the total amount you paid to us for those Services) in the 12 months before the event giving rise to the claim.

25.5 Third‑party services and exams. Where loss arises from third‑party platforms or third‑party certification providers outside our reasonable control, we are not liable for that third party’s acts or omissions. This does not affect any remedies you may have against that third party or under mandatory law.

25.6 Business customers. If you are a business customer, the limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

26. Privacy and data protection

26.1 Privacy policy applies. We process personal data in accordance with our Privacy Policy (available on corprevac.com) and applicable data protection law.

26.2 Cookies. The Website may use cookies and similar technologies as described in our cookie information / cookie policy (where applicable).

26.3 Third‑party platforms. Where we use third‑party platforms to deliver Services (for example webinar platforms, collaboration tools, learning platforms, payment providers, or exam providers), those providers may process personal data under their own terms and privacy notices.

26.4 Participant visibility in live sessions. For live online sessions and collaboration activities, participants’ names (and, depending on the tool and settings, other identifiers such as profile images and chat messages) may be visible to other participants and may appear in recordings where recordings are offered. Anonymous participation is not available for these activities (see section 18).

26.5 Contact. If you have privacy questions, you can contact us at info@corprevac.com.

27. Security and service availability

27.1 Security. We take reasonable measures to protect the Website, Academy, and our systems. However, no online service can be guaranteed to be completely secure.

27.2 Availability. We aim to keep the Services available, but we do not guarantee uninterrupted or error‑free operation. The Services may be unavailable due to maintenance, updates, security measures, or third‑party service issues.

27.3 Planned maintenance. Where reasonably possible, we will schedule planned maintenance at times intended to minimise disruption and provide notice in advance where practical.

27.4 Incidents and disruptions. If an incident or disruption affects delivery of a mandatory element, we will use reasonable efforts to provide an alternative in line with sections 18–22, without disproportionate cost.

27.5 Your responsibility. You are responsible for ensuring you have a suitable device and internet connection and meet any stated technical requirements (see section 12).

28. Miscellaneous

28.1 Assignment. We may assign or transfer our rights and obligations under these Terms to another provider (for example as part of a business transfer), provided this does not reduce your statutory rights. You may not assign or transfer your rights or obligations without our written consent.

28.2 Entire agreement. These Terms, together with any service‑specific information on the relevant product page (section 1.4) and any agreed written terms, form the entire agreement between you and us regarding the Service, and replace prior discussions or representations about that Service.

28.3 Severability. If any part of these Terms is found to be invalid or unenforceable, the remaining parts remain in force.

28.4 No waiver. If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

28.5 Third‑party rights. Except where mandatory law says otherwise, no person other than you and New Media Crew ApS. has any right to enforce these Terms.

28.6 Events outside our control. We are not responsible for failure or delay in performing our obligations where the failure or delay is caused by events outside our reasonable control (for example widespread internet outages, major third‑party platform outages, natural events, or governmental restrictions). In such cases, we will use reasonable efforts to minimise disruption and provide an alternative in line with sections 18–22 where feasible.

29. Communications and notices

29.1 How we communicate. We may communicate with you by email, through the Academy, or through notices on corprevac.com. You agree that electronic communications satisfy any legal requirement for communications to be in writing, where permitted by applicable law.

29.2 Keep your contact details updated. You are responsible for keeping your Account details (especially your email address) up to date so you can receive important information such as joining instructions, access details, updates, and notices.

29.3 Notices to us. If you need to send a formal notice to us under these Terms, you should send it to info@corprevac.com, unless we specify another address.

29.4 When notices are received. Notices we send by email are deemed received when sent, unless we receive an error message indicating non‑delivery.

30. Changes to these Terms

30.1 We may update these Terms. We may update these Terms from time to time (for example to reflect changes in law, improve clarity, or reflect changes to the Services or delivery methods).

30.2 Effective date. The “last updated” date at the top of the Terms shows when the current version took effect.

30.3 How we notify you. Where changes are material, we will use reasonable efforts to notify you (for example by email or a notice in the Academy).

30.4 What happens if you continue? If you continue to use the Website or Services after updated Terms take effect, you are deemed to have accepted the updated Terms, to the extent permitted by applicable law. If you do not accept updated Terms, you should stop using the Services and contact us if you have an active purchase so we can discuss available options under mandatory law and any applicable cancellation rules.

31. Governing law and jurisdiction

31.1 Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes) are governed by the laws of Denmark, without prejudice to mandatory consumer protection rules that apply in your country of residence.

31.2 Jurisdiction for business customers. If you are a business customer, the courts of Denmark have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.

31.3 Jurisdiction for consumers. If you are a consumer and EU rules on consumer jurisdiction apply, you may generally bring proceedings in the courts of your country of residence, and we may generally bring proceedings against you only in the courts of your country of residence.

31.4 Mandatory rights. Nothing in these Terms limits any mandatory rights you have under applicable consumer law.